Angie has been in Al-Anon off and on for over 48 years since 1978.
When she got to the 8th and 9th Steps, her sponsor pointed out that where she had indeed done wrong to these people, they had also done wrong to her.
Before she went out to make amends, she had to first forgive them so she could go to them with a pure heart.
This is just a taste of the experience strength and hope in this talk.